Once your order is shipped, you will receive an email with a tracking number and a link to track your package. If you don’t receive this information, please contact our customer service team at info@tharaeg.com.

We currently offer shipping within Egypt only. Shipping rates and delivery times may vary based on your location. Please refer
to our shipping policy for more details.

Yes, we have a return and refund policy. Please check our Return Policy for detailed information on how to initiate a return or refund.

Yes, we take the privacy and security of our customers very seriously. All your personal information is encrypted and stored securely. For more details, you can read our Privacy Policy.

You can reach our customer support team by emailing info@tharaeg.com or by calling +201031298945. We are available Saturday through Thursday from [9:00 to 11:00].

Orders can only be modified or canceled if they haven’t yet been processed or shipped. Please contact us immediately at info@tharaeg.com if you need assistance.